Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the InnovGuide website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our services.

These Terms apply to all users of our services, including students, instructors, and visitors to our website.

2. About InnovGuide

InnovGuide is a Canadian company that provides online web development education and training services. We offer courses, tutorials, certifications, and related educational content designed to help students learn web development skills.

2.1 Company Information

• Company Name: InnovGuide Inc.
• Address: 123 Innovation Drive, Toronto, ON M5V 3A8, Canada
• Phone: +1 (306) 566-5774
• Email: [email protected]

3. Eligibility and Account Registration

3.1 Age Requirements

• You must be at least 18 years old to create an account and enroll in courses
• Users between 13-17 years old may use our services with parental consent and supervision
• We do not knowingly collect information from children under 13

3.2 Account Responsibilities

When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in harmful activities.

4. Course Enrollment and Access

4.1 Course Enrollment

• Course enrollment is subject to availability and our acceptance
• All course fees must be paid in full before access is granted
• Course materials and access are non-transferable
• Students must meet any specified prerequisites

4.2 Course Access

• Course access is provided for the duration specified in the course description
• Some courses may offer lifetime access as specified
• Access may be revoked for violation of these Terms
• Technical requirements must be met for optimal course experience

4.3 Course Completion and Certificates

• Certificates are awarded upon successful completion of course requirements
• Completion criteria are specified for each course
• Certificates are digital and may be downloaded or printed
• We do not guarantee acceptance of certificates by third parties

5. Payment Terms and Refund Policy

5.1 Payment

• All prices are listed in Canadian Dollars (CAD) unless otherwise specified
• Payment is required in full before course access is granted
• We accept major credit cards and PayPal
• All transactions are processed securely through third-party payment processors
• Additional fees may apply for payment processing

5.2 Refund Policy

We offer a 30-day money-back guarantee for most courses, subject to the following conditions:

• Refund requests must be submitted within 30 days of purchase
• Less than 25% of the course content has been completed
• No certificates have been issued
• Refunds are processed to the original payment method
• Processing may take 5-10 business days

5.3 Special Offers and Discounts

• Promotional pricing and discounts are subject to terms and conditions
• Offers may be limited in time and quantity
• Discount codes cannot be combined unless explicitly stated
• We reserve the right to modify or cancel promotions at any time

6. Intellectual Property Rights

6.1 Our Content

All content on our website and in our courses, including but not limited to:

• Text, graphics, logos, images, and videos
• Course materials, lectures, and assessments
• Software, code samples, and exercises
• Website design and functionality

Is owned by InnovGuide or our licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

6.2 Limited License to Students

We grant you a limited, non-exclusive, non-transferable license to:

• Access and view course content for personal, educational use
• Download materials for offline study where permitted
• Complete assignments and projects as part of the course

6.3 Restrictions

You may not:

• Reproduce, distribute, or share course content without permission
• Reverse engineer, decompile, or disassemble any software
• Remove copyright notices or proprietary markings
• Use our content for commercial purposes without authorization
• Create derivative works based on our content

6.4 Student-Created Content

You retain ownership of original content you create in assignments and projects. By submitting content to us, you grant us a non-exclusive license to use it for educational and promotional purposes.

7. User Conduct and Community Guidelines

7.1 Acceptable Use

You agree to use our services in a manner that:

• Complies with all applicable laws and regulations
• Respects the rights and dignity of other users
• Contributes positively to the learning community
• Maintains the integrity of our educational environment

7.2 Prohibited Activities

You may not:

• Harass, threaten, or discriminate against other users
• Share inappropriate, offensive, or illegal content
• Cheat on assignments or help others cheat
• Attempt to gain unauthorized access to our systems
• Use our services for spam or commercial solicitation
• Impersonate others or provide false information
• Interfere with the normal operation of our services

7.3 Consequences of Violations

Violations may result in:

• Warning or account suspension
• Removal from courses without refund
• Permanent account termination
• Legal action if appropriate

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Third-Party Services and Links

9.1 Third-Party Integrations

Our services may integrate with third-party tools and platforms, including:

• Payment processors (Stripe, PayPal)
• Video hosting and streaming services
• Analytics and tracking tools
• Social media platforms
• Email and communication services

9.2 External Links

Our website may contain links to external websites. We are not responsible for:

• The content or privacy practices of external sites
• Any damages or losses resulting from your use of external sites
• The availability or accuracy of external content

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimers

Our services are provided "as is" and "as available." We disclaim all warranties, including:

• Implied warranties of merchantability and fitness for a particular purpose
• Guarantees of uninterrupted or error-free service
• Warranties regarding the accuracy or completeness of content
• Guarantees of specific learning outcomes or career results

10.2 Limitation of Liability

To the maximum extent permitted by law, InnovGuide shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount you paid for our services
• Damages resulting from third-party actions or content

10.3 Educational Nature

Our courses provide educational content and training. We do not guarantee:

• Specific learning outcomes or skill acquisition
• Job placement or career advancement
• Certification acceptance by employers or institutions
• Compatibility with all devices or browsers

11. Indemnification

You agree to indemnify and hold harmless InnovGuide, its employees, directors, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any third-party rights
• Any content you submit or share

12. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post the updated Terms on our website
• We will update the "Last Modified" date
• For significant changes, we will provide advance notice via email or website notification
• Your continued use of our services constitutes acceptance of the modified Terms

If you disagree with any changes, you may terminate your account and discontinue use of our services.

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Contacting our support team
• Following account closure procedures in your account settings
• Note: Termination does not entitle you to refunds unless specified in our refund policy

13.2 Termination by Us

We may terminate or suspend your account immediately for:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended period of inactivity
• Non-payment of fees

13.3 Effect of Termination

Upon termination:

• Your access to courses and content will be revoked
• Your account data may be deleted after a reasonable period
• Certain provisions of these Terms will survive termination

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Toronto, Ontario, Canada.

14.3 Dispute Resolution Process

Before initiating legal proceedings, we encourage you to:

• Contact our support team to resolve issues informally
• Consider mediation or arbitration as alternative dispute resolution methods
• Provide written notice of any claims within a reasonable time

15. Accessibility

We are committed to making our services accessible to users with disabilities. We strive to comply with Web Content Accessibility Guidelines (WCAG) and continuously work to improve accessibility features.

If you encounter accessibility barriers, please contact us at [email protected].

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and InnovGuide regarding your use of our services.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, technical failures, or government actions.

17. Contact Information

If you have questions about these Terms, please contact us: