Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Educational background and learning preferences
• Communication preferences and newsletter subscriptions
• Support inquiries and feedback

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Providing access to our courses and educational content
• Processing enrollment and payments
• Delivering customer support and technical assistance
• Tracking your learning progress and issuing certificates

2.2 Communication

• Sending course updates and important notifications
• Delivering newsletters and educational content (with your consent)
• Responding to inquiries and support requests
• Providing information about new courses and features

2.3 Improvement and Analytics

• Analyzing website usage to improve our services
• Conducting research to enhance our educational offerings
• Personalizing your learning experience
• Preventing fraud and ensuring security

3. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: To fulfill our obligations under our terms of service
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and optional features
• Legal obligations: To comply with Canadian and provincial laws

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email delivery services (Mailchimp, SendGrid)
• Website hosting and content delivery
• Analytics and performance monitoring
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to:

• Protect our rights and property
• Investigate fraud or security issues
• Comply with legal obligations
• Protect the safety of our users and the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure server infrastructure and data centers
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Data backup and recovery procedures
• Incident response and breach notification protocols

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your account preferences and settings

6.2 Withdrawal of Consent

• Unsubscribe from marketing communications
• Opt out of non-essential data collection
• Manage cookie preferences

6.3 Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your account and personal information
• Note: Some information may be retained for legal or legitimate business purposes

To exercise your rights, please contact us at [email protected] or call +1 (306) 566-5774.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support your learning journey
• Comply with legal obligations and resolve disputes
• Maintain accurate business records
• Prevent fraud and ensure security

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

8. International Data Transfers

Your information may be stored and processed in Canada or other countries where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions from Canadian privacy authorities
• Standard contractual clauses and data protection agreements
• Certification schemes and codes of conduct
• Regular assessment of data protection measures

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

9.1 Types of Cookies We Use

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand website usage
• Marketing cookies: Enable personalized advertising
• Preference cookies: Remember your settings and preferences

10. Children's Privacy

Our services are designed for individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

For users between 13 and 18, we recommend parental guidance and supervision when using our services.

11. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and services. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you use.

We are not responsible for the privacy practices or content of external websites and services.

12. Privacy Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify you via email or website notice
• Provide a summary of key changes

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law.

14. Regulatory Compliance

This privacy policy is designed to comply with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California users
• Other applicable privacy and data protection laws